Customer Service for Receivables and Collections

at Alorica

Omaha, NE

Posted on Sep. 29, 2017

Full Time, Part Time

$12.00– $13.00 Hourly

Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401k / Retirement Plan, Disability Insurance

Get to Know Alorica:
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Accepting Applications for:
Extremely Customer Focused CSR for First Party Soft Collections.
The position is hourly compensated plus a lucrative monthly bonus opportunity, with some Agents earning over $40,000 per year.

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around their financial obligations before their account is turned to a third party collector. The call could be to or from a customer that turned in a leased vehicle and owes on over mileage or excess wear and tear beyond the terms of the contract. The call could be to or from a customer that has a medical co-pay that they were not aware of. There is limited time for these customers to resolve their outstanding financial responsibilities and we are trying to help them take care of it before the balance is charged off and sent to a collection agency. We want to stay Customer Service Focused and talk them through the charges, validate any disputes, and perhaps pull the contracts or policy to review the details.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Why Join Alorica?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

- Paid training
- Flexible training schedules (FT for 3 weeks)
- Part Time of Full Time positions after training
- Medical and dental benefits if transition to another business line after the Fantasy Football season
- Paid time off
- Paid holiday and sick time
- Retirement planning options (401(k)) if transition to another business line after the Fantasy Football season
- Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

Recruiters are actively reviewing resumes and scheduling interviews for this unique Customer Service position in Omaha, NE.
So what do you say? Read on and see if you are ready to take the next step...

Education requirements• High School Diploma or GED required

Experience requirements• Minimum 1 year Customer service from any industry experience a plus
• Experience in collections, skip trace is a plus
• Phone-related customer service a major plus Familiarity with • Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus but not required

Responsibilities• Mentors other Customer Service Representatives
• Talks to customers over the phone, email, online chat or social media to resolve their financial obligations
• Maintains and updates customer information as necessary
• Keeps accurate record of conversation and next steps
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Achieves personal goals and targets

Skills• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Familiarity with Skip Tracing is a Plus
• Effective multi-tasking
• Good at web based research
• Comfortable in a fast paced - deadline driven work environment
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Analytical with strong attention to detail
• Problem-solving ability
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude
• Compassionate

Work hours• 2 weeks’ classroom training M-F
• Production shift is M-F 3 days 7a-4p and 2 days 10a-7p.

The Next Step:
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead. You ready? Let’s do this.

Click "Apply Now" to begin the application process. Simply submit your contact information and attach your resume!

We are looking forward to learning more about you!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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