Posted on Aug. 4, 2017
Full Time, Part Time
Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Flexible schedule
Get to Know Alorica
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Cable and Internet (device troubleshooting level 1) Customer Service Representative
Your mission (should you choose to accept it) is to provide light technical support for customers with their new devices ranging from tablets and internet connection to various cable support needs. When it won’t turn on, when it won’t turn off, when the screen does that weird blinky thing – that’s when they’re going to be calling you!
CSRs supporting the Telecom business line have the opportunity to boost their hourly earnings with various incentives that reward performance in quality customer service, making helpful product or service suggestions to customers, and overall employee contribution. Total hourly compensation with bonuses after training can range between $10 - $15.
You’re literally the voice of our client’s brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Why Join Alorica?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
• Paid training
• Flexible training schedules
• Medical and dental benefits
• Pet Insurance
• Paid time off
• Paid holiday and sick time
• Retirement planning options (401(k))
• Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.