Customer Service Associate

at Empire Today, LLC

Santa Fe Springs, CA

Posted on Nov. 22, 2016

Full Time

POSITION SUMMARY
This is an exciting time for Empire Today, and we need dedicated, enthusiastic people to help us grow! We value our employees and strive to provide opportunities and work environments that make our people happy to work every day. We foster a rewarding company culture so that our employees feel good about working for Empire Today and strive to continue serving customers with the passion and dedication that the company was built upon. Empire Today is looking for a Customer Service Associate to join our team. This person works directly with our customers, receiving inbound calls, fielding questions and handling items related to all phases of our products and services. The individual must be able to manage a diverse array of customer calls, and responsibilities using a flexible mind set and telephone style. This position reports to the Customer Service Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive inbound calls and answer questions from customers
• Handle items related to all phases of Empire’s products and services
• Address escalated customer concerns
• Perform other functions as necessary or as assigned
KNOWLEDGE, SKILLS AND ABILITIES
• 2+ years of customer service experience preferred
• Excellent multi-tasking ability; ability to perform proficiently using a keyboard, mouse, and phone at the same time
• Personable phone manner that exudes professionalism and offers the caller an affable, can-do spirit and attitude
• Attention to detail and excellent follow-up and research skills
• Clear, concise diction and vocabulary
• Ability to communicate clearly, concisely and professionally using standard English
• Problem solving skills
• Basic computer (MS Word, Excel, and Outlook) and typing skills (35 wpm)
• High school diploma or equivalent required


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