Customer Service Agent

at Mears Transportation Group

Orlando, FL

Posted on Oct. 11, 2016

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Job Description

SCHEDULE: This position operates within a 24/7 environment that may require applicants to work day, evening, and/or night shifts as well as holidays and weekends.

Under general supervision of the Call Center Manager. Performs various customer service interactions, cash handling transactions and may be cross-trained as a Call Center Customer Service Agent when needed.

Logs taxicab drivers into reservation system. Issues taxicab fare log sheets (Trip Sheets), vehicle keys, and taxicab driver materials on a daily or weekly basis. Answers driver’s inquiries in regards to their purchase of services. Handles telephone calls from customers, guests, outside business representatives and other persons related to taxicab service. Makes and cancels driver’s vehicle reservations. Processes daily or weekly paperwork, retrieves vehicle keys, collects monies owed, and issues an itemized receipt. Balances cash drawer at the end of each shift. Bands and wraps currency and completes cash drop report. May also be required to perform other related duties as requested

Job Requirements

Education: High school diploma, GED or equivalent.
Experience: None required Skill at: Good oral and written communication skills

Special Requirements: Non-Smoker. Must be able to remain calm, pleasant, and poised in high-pressure situations. Must be able to work flexible shifts including weekends and holidays or as business dictates.

Must be able to access, input and retrieve information from a computer system and 10-key calculator.
Must be able to perform addition, subtraction, multiplication, and division.
Must be able to communicate by telephone or in person in clear fluent English with outside business representatives, management, co-workers, clients, customers, visitors or other persons in a friendly, courteous and professional manner.