Customer Service Agent

at Mears Transportation Group

Orlando, FL

Posted on Mar. 17, 2017

Full Time

Health Insurance, Dental Insurance, Life Insurance, 401k / Retirement Plan, Disability Insurance

We are a 24/7 Call Center. Multiple shifts are available!

*Meet our Hiring Managers in person.
*Visit us on Tuesday March 21st from 10am to 2pm.
*Click Apply now for the location address.

Customer Service Agents will perform a variety of tasks including answering telephone calls and arranging transportation for guests, while maintaining the highest level of customer service.


Duties and Responsibilities:
Answer telephone calls from prospective customers in a courteous, professional manner and then determines the customers’ requirements for transportation services. Determines the appropriate fares, pick-up/drop-off times and locations, number of people in the party, type of vehicle that is required, and if there are any special assistance needs. Accurately enters the information provided by the customer into the computer system. Provide responses to questions from prospective customers, guests, or other persons concerning the availability of their transportation services and special needs requests.

Receives concerns from customers relating to late pick-ups, vehicle or driver issues, etc. and coordinates with supervisor to determine solutions to immediate guest concerns. Provide customer assistance with locating customers’ lost items. Documents in customer service log all incidents, complaints and resolutions. Documents in lost and found log any information on lost and found items. Alert the safety department, emergency fire and rescue, or other law enforcement agencies of accidents or hazardous safety conditions as directed by supervisor. Provide information to customers and sales staff on vehicle and driver availability. Also may be required to perform other related duties as requested.

Education/Certification:
• High school diploma or equivalent preferred

Experience: Some telephone, telecommunications or customer service experience preferred.

Preferred Skills: Good oral communication skills and basic typing/computer keyboard usage preferred.

Special Requirements: Must be able to remain calm, pleasant, and poised in high-pressure situations. MUST BE NON-TOBACCO USER


ESSENTIAL CHARACTERISTICS FOR JOB EXCELLENCE:

Must be able to communicate (in clear fluent English) by telephone and in person, while maintaining a courteous, friendly and professional manner with customers, guests, co-workers and other persons.

Must be able to access, input, and retrieve information from a computer system using a basic QWERTY keyboard and 10-key calculator.

Must be able to read, understand, and accurately complete transportation reservation forms, computer screens, customer service logs, lost and found logs, and other related paperwork.

Representatives must be able to perform basic math (Addition, Subtraction, Division, and Multiplication) in order to calculate the appropriate fares for the guest.

Company Overview:
Mears Transportation Group is the largest provider in the Orlando area of: Shuttle, Taxi cab, Luxury sedan, Limousine, Charter bus transportation
With a fleet of over 1,100 vehicles, our organization is dedicated to exceeding our customers service expectations. We accomplish this by applying state-of-the-art technology to our maintenance programs, phone systems and dispatch systems. We also invest in our people through on-going customer service training and sophisticated safety programs.


We look forward to meeting you...
Complete Quick Apply and attach a current resume!

*Meet our Hiring Managers in person.
*Visit us on Tuesday March 21st from 10am to 2pm.
*Click Apply now for the location address.

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