Customer Care Call Center Representative

at JCPenney

Columbus, OH

Posted on Apr. 6, 2018

Full Time

Dental Insurance, Vision Insurance, 401k / Retirement Plan, Health Insurance

Customer Care Call Center Representative 2nd shift (M-F 11:30 a.m. to 8:00 p.m.) and weekend shifts

Turn your Customer Service Experience into a great CAREER with JCPenney

As a member of the JCPenney Customer Care Team you’ll witness first-hand why JCPenney has the best customers and employees around!

What JCPenney Gives to a Customer Care-Call Center Associate:

· A focus and dedication to your success including paid training, continuous career development and coaching for growth.

· An engaging work environment including; causal work attire, team activities, competitions and volunteer opportunities.

· Schedule flexibility! We have full-time and part-time opportunities, day and evening shifts, weekend options and work-life balance.

· Exceptional Benefits including: Medical, Dental, Vision, Disability, Life, Flexible Spending Accounts, My Time Off (Vacation), Work Life Balance Days, Matching 401K contribution, and Employee Discounts!

What a JCPenney Customer Care-Call Center Associate Gives our Customers:

· The passion, empathy and communication skills required to provide an exceptional shopping experience.

· A focus and dedication to our customers, understanding their needs, acknowledging their issues and providing effective solutions.

· Insightful product knowledge to drive sales, Private Brand awareness and the ability to drive customer loyalty.

· The computer keyboarding, navigating and emailing capability to multitask during customer interactions, making the shopping experience seamless for the customer.

Apply now to join our team and find out why JCPenney was recently named one of America’s Best Employers.

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