Complex Banquet Set up Manager

at Loews Hotels at Universal Orlando

Orlando, FL

Posted on Oct. 19, 2016

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Qualifications
• Thorough knowledge of all matters relative to the setup requirements of an extensive, first class banquet operation
• Five years experience in a supervisory setup position in a large up-scale hotel or convention center
• Ability to teach new practices and train with existing Met forms
• Excellent management, leadership, organization and communication skills
• Ability to safely move and set up banquet tables, chairs and equipment
• Ability to operate pallet jacks, fork lifts, and scissors lifts
• Ability to work flexible schedule to include weekends and holidays
This position works cohesively with the Banquet Manager, and other departments, to effect pre-determined function and meeting room setups as required, ensuring that the setups are completed enough in advance to allow captains and banquet servers adequate time to properly service the rooms. Responsibilities include attending pre-con meetings, scheduling staff, and planning to ensure the delivery of a quality product which exceeds guest expectations and hotel standards

Job Specific
• Ensures that all function and meeting room setups are completed according to specifications and in a timely manner
• Implements and maintains a structured and organized routine relative to rooms being set up, refreshed, reset and cleaned
• Manages the inventory of all forms of equipment associated with the Banquet Department
• Manages and maintains storerooms housing equipment associated with the Banquet Department to include: daily organizing, sweeping, mopping, and general cleaning
• Coordinates with the Housekeeping Department to ensure that all public foyers and outdoor facilities used by the Banquet department are maintained and clean
• Coordinates with the Engineering Department to ensure the quality of all banquet and public space
• Coordinates with Security to ensure the safety and welfare of guests and staff
• Ensures the delivery to and from the loading dock of items assigned to the Banquet Department
• Ensures the security and maintenance of all banquet equipment and supplies
• Reviews daily payroll reports/records to ensure labor costs conform to established guidelines
• Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotel
• Interviews, makes recommendations for hire, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotel standards
• Follows New Hire Training and ongoing Star Service Competency programs in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Responds to guest complaints/comments in a positive and professional manner
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards