Commercial Account Specialist

at Windham Professionals

Salem, NH

Posted on Sep. 12, 2017

Seeking talented Commercial Account Specialists in Debt Collections
Are you a top performer who wants to be compensated for your efforts? Do you have a proven track record of success? Are you looking for a challenging and rewarding position that will allow you to excel with a growing company? If this is you, we should talk. We are looking for reliable debt collectors to manage commercial accounts. You will contact commercial customers or insured and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.
Who are we?
We are Windham Professionals. We deliver innovative revenue management and customer care solutions to improve financial performance and customer experiences. Our unique revenue management solutions help drive long-term company growth and success by aligning four key elements: customers, cost, cash, and compliance.

Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm. Windham makes a difference in the lives of our employees.

Here's what we are looking for in you:
As commercial accounts collector you will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful as you resolve commercial customer or insured disputes and concerns. You must be a self-motivated, reliable negotiation expert who care for our customers as well as our company.

As a critical and essential part of the job, you must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements. Payment arrangements are achieved through a combination of manual dialing, skip tracing, and automated dialer work and you must be timely in your responses to debtors and clients. You will provide updates to clients as requested on current accounts, maintaining a balance of keeping both the client's and Windham's interest in mind.

You are responsible for evaluating and determining the best course of action, securing payment arrangements or legal action for the debtor and bringing delinquent accounts current. You are required to meet established goals and call quality. As a commercial accounts specialist, you are eligible to earn incentives based on excellent job performance.

In addition, you must maintain adherence to federal and state law and outstanding attendance at all times.

Here's what you can expect from us:
A fun and exciting environment where creativity, achievement, and mutual respect are recognized
An engaged workforce where diversity is appreciated
A focus on ease, simplicity and wellness with our online Live Health
Competitive compensation package including commission
A place where we help our employees make their dreams come true
We encourage an active lifestyle with an annual fitness membership reimbursement option
Awesome company events for you and your family
Employee driven charitable and community outreach
Fun, team-focused work environment where appreciation and recognition are key

If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A background in business to business collections is preferred. Prior commercial knowledge is a plus. Bi-lingual preferred but not required.

Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related collections, telemarketing, or equivalent combination of education and experience.

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB

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