at Galt House
Posted on Jul. 28, 2017
CATERING SERVICES MANAGER
Galt House Hotel - Louisville, KY 40202
The Galt House Hotel is the largest downtown meeting and convention hotel in the Southeast region. We are located adjacent to the KFC YUM! Center and walking distance to many restaurants and attractions in the downtown area. Our hotel features 130,000 square feet of flexible meeting space, 53 meeting rooms, 1300 guest rooms, six restaurants and lounges, and much more.
We are currently seeking an experienced Catering Services Manager whose primary role will be to to service events such as weddings, reunions, fraternity/sorority, parties and corporate meetings, ensuring a high degree of customer satisfaction in order to generate increased revenue and nurture return business.
Responsible for detailing social events such as weddings, reunions, fraternity/sorority parties, meetings for corporate groups after Sales Team has received signed contract.
Provide site tours, planning meetings and tastings at the hotel for the clients as needed
Maintain a clear line of communication with internal departments to provide quality customer service ensuring client satisfaction of all assigned events as measured by Meeting Scope survey to maintain a convention discipline standard of 93% or better annually
Confirm and communicate deposit, credit, and billing arrangements with clients
Ensure all events adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations
Responsible for creating Banquet Event Orders as well as diagrams as needed for each event
Manage and distribute event changes to operating departments during function execution.
Oversee day of event execution and turnover process to Operations team
Follow up after each event to ensure the success of the events and Review final bill before Accounting sends to client
Other duties as assigned
Bachelors Degree in related discipline
3-5 years of Catering Services experience with an emphasis on weddings
Delphi Catering software system experience
Previous hotel management experience preferred
Excellent command of the English language to communicate both verbally and written
Ability to work under pressure and time constraints to meet deadlines
Ability to set priorities, plan, organize, multi-task and delegate assignments
Excellent problem resolution skills
Ability to lift up to 25 pounds
Must be able to stand for long periods throughout shift
Must be able to work a flexible schedule to include some evenings, weekends and holidays as business dictates
Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
Go to the 'Apply Now' button, to the right of this ad, for contact and location information.