Posted on Aug. 30, 2017
$9.00– $10.00 Hourly
Health Insurance, Dental Insurance, Life Insurance, 401k / Retirement Plan, Vision Insurance
Performs various customer service interactions, cash handling transactions and may be cross-trained as a Call Center Customer Service Agent when needed.
Reports to: Call Center Manager
Mears Transportation Group is the largest provider in the Orlando area of: Shuttle, Taxi cab, Luxury sedan, Limousine, Charter bus transportation. With a fleet of over 1,100 vehicles, our organization is dedicated to exceeding our customers service expectations. We accomplish this by applying state-of-the-art technology to our maintenance programs, phone systems and dispatch systems. We also invest in our people through on-going customer service training and sophisticated safety programs.
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Education requirementsHigh School Diploma or equivalent required.
Experience requirementsNone required
Qualifications• Good oral and written communication skills
Special Requirements: Must be able to remain calm, pleasant, and poised in high-pressure situations. Must be able to work flexible shifts including weekends and holidays or as business dictates. MUST BE NON TOBACCO USER.
ResponsibilitiesLogs taxi drivers into reservation system. Issues taxi fare log sheets (Trip Sheets), vehicle keys, and taxi driver materials on a daily or weekly basis. Answers driver’s inquiries in regards to their purchase of services. Handles telephone calls from customers, guests, outside business representatives and other persons related to taxi service. Makes and cancels driver’s vehicle reservations. Processes daily or weekly paperwork, retrieves vehicle keys, collects monies owed, and issues an itemized receipt. Balances cash drawer at the end of each shift. Bands and wraps currency and completes cash drop report. May also be required to perform other related duties as requested.
Skills• Must be able to access, input and retrieve information from a computer system and 10-key calculator.
• Must be able to perform addition, subtraction, multiplication, and division.
• Must be able to communicate by telephone or in person in clear fluent English with outside business representatives, management, co-workers, clients, customers, visitors or other persons in a friendly, courteous and professional manner.
Work hoursThis position operates within a 24/7 environment that may require applicants to work day, evening, and/or night shifts as well as holidays and weekends.