Posted on Apr. 5, 2017
Overview: Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring a talented and competitive CALL MONITORING SPECIALIST that can help lead us into continued growth and innovation. Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm. Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today. Windham makes a difference in the lives of our employees.
HERE\'S WHAT WE ARE LOOKING FOR IN YOU:
Evaluate collection calls and document compliance.
Increases effectiveness of call monitoring by calibrating when asked by management
Strong analytical skills and able to multi task
Excellent written and verbal communication skills
Spanish speaking is a plus
High School Diploma or GED
1 year experience in call center or call monitoring/ QA experience preferred
Supports and communicates business goals, quality standards, processes and procedures and policies
Must have better than average experience working with excel and Microsoft word
Qualifications: HERE\'S WHAT YOU CAN EXPECT FROM US:
A fun and exciting environment where creativity, achievement, and mutual respect are recognized
An engaged workforce where diversity is appreciated
A focus on ease, simplicity and wellness with our online Live Health
A place where we help our employees make their dreams come true
We encourage an active lifestyle with an annual fitness membership reimbursement option
Awesome company events for you and your family
Employee driven charitable and community outreach
Fun, team-focused work environment where appreciation and recognition are key
CHECK OUT A FEW OF OUR COOL INITIATIVES (COPY AND PASTE TO YOUR BROWSER) :
IF YOU ARE LOOKING TO THRIVE IN A CHALLENGING, FAST PACED, GROWTH ORIENTED ENVIRONMENT, CONSIDER JOINING OUR COMPANY AS WE ARE ON THE CUTTING EDGE OF NEW GROWTH CREATING A WORLD CLASS BUSINESS SERVICES ORGANIZATION.
Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB