Business Consultant Inbound Sales

at Web.com

Jacksonville, FL

Posted on Oct. 17, 2016

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The Business Consultant, Inbound Sales position generates revenue by taking inbound calls from prospective customers and through outbound calling of customers and prospects for sales opportunity. The Business Consultant, Inbound Sales will offer the customer exceptional service, product knowledge and the most effective product to fit the customer’s needs. This position is the first point of contact with customers. Often this position requires managing and working with existing customers through repeat sales experience.

Role and Responsibilities:
•Make outbound calls for promotions, special pricing; actively convert calls into sales through predictive dialers and manual dialing.
•Provide feedback on customer reactions and program improvements. .
•Meet quality, efficiency, and revenue goals established for each individual and team; meet attendance expectations.
•Overcome technical and business objections of prospective customers.
•Compiles and/or work lists of prospective customers for use as sales leads, based on information from Internet Web sites, and other sources.
•Makes outbound lead follow-up calls to potential and existing customers by telephone qualifying leads and sell products and services.
•Use coaching, training sessions and one-to-one meetings positively to take ownership of your development.
•Represent Web.com positively in all customer interaction.
•Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information.
•Maintain awareness of the availability of all products and services in the company so that every opportunity to meet our customer's needs is taken.

Perform other duties as assigned by management.

Qualifications and Education Requirements:
•Possible Weekend/Holidays.
•Proven record of exceptional customer service skills.
•Thorough understanding of Web.com customer service tools/systems.
•Excellent oral and written communication skills.
•Good research and problem solving skills; self-motivated, flexible and a team player.