Bilingual Technical Support Customer Service

at Transcom

San Antonio, TX

Posted on Sep. 16, 2016

Full Time

Transcom is hiring full-time Bilingual Technical Support Customer Service Agents who have the ability work a variety of shifts! Ideal candidates will be tech-savvy and possess an expanded level of troubleshooting technique and have the ability to provide excellent customer service and technical support our clients.

The position is full-time with benefit enrollment options. Candidates should be available to work evenings, weekends, and holidays. New hires are paid a competitive hourly wage regardless of call volume and a comprehensive benefits package. Transcom offers a paid training program via means of a virtual classroom in your home.

Required Skills:
•Experience with products or computer based personal content management applications
•User-level knowledge of computer technology, personal computer or other devices
•Ability to identify and describe the function of major hardware computer components.
•Experience with Mac OS X or Windows, web browsing, Email, various software applications and common files.
•Ability to install and remove applications.
•Previous call center experience
•Great customer service and are courteous, friendly and have a professional manner.
•Able to listen to customer needs and demonstrate empathy.
•Willingness to follow procedures and adhere to policies.
•Strong written, verbal communication and organizational skills.
•Sufficient skills in understanding training material in both written and verbal format.
•Have the ability to multitask.
•Enjoy working in a fast paced environment.
•Ability to remain calm and focused in stressful situations.
•Complete schedule flexibility, including overnight schedules, weekends, holidays and split shifts.

•Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of work
•Engage in activities to keep motivation high by being supportive to your colleagues
•Take full responsibility and the required action for assigned tasks.
•Work with other departments, as necessary, to resolve customer issues

Customer Care:
•Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
•Have a full understanding of and consistently demonstrate proficiency and explaining all products and service to existing and prospective customers.

***Apply online or come in and apply onsite Monday through Friday from 9AM to 3PM. ~ Click on apply now for details***

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