Baggage Service Office General Manager

at Bags, Inc. (Baggage Airline Guest Services)

Dallas, TX

Posted on Apr. 14, 2017

Full Time


Bags Inc. is looking for an experienced Baggage Service Office General Manager in the Dallas/Fort Worth International Airport. The Baggage Service Office provide immediate assistance to customers whose baggage is mishandled by tracing and reuniting customers with their belongings.

The BSO General Manager will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered baggage and will also interface with other areas of the airport operation to ensure a smooth and successful operation in the Baggage Service Office.

The BSO General Manager must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items. The BSO General Manager is ultimately responsible for the operation and must be available to be on call.

Bags Inc. is the Baggage Service Office provider for a major airline carrier at the Dallas/Fort Worth International Airport. This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.


Oversee the day-to-day Baggage Service Office operation
Provide First Class Service to guests, clients, and employees
Recruit, hire and train new Baggage Service Representatives
Manage policies and procedures for Priority Parcel Service packages
Manage Lost & Found, Left on Board items for the airline at the Baggage Service Office
Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
Provide employee feedback and promote a positive work environment that fosters teamwork
Work with the DFW Management team to manage a positive relationship in all areas of
the operation

• Airline industry experience a must
• BSO experience preferred
• 5+years of customer service experience
• 5+years management experience
• Strong verbal and written communication skills
• Proficient computer skills and attention to detail
• Ability to work afternoons, evenings, weekends and holidays

Our ideal candidate has similar work experience and is customer service oriented with the ability to multi-task. As a leading service provider, we commonly introduce cutting edge technologies into the organization, which drives the need for challenge seekers interested in mastering new skills. In addition, we often work in team environments where strong organizational and communication skills lead to success.

Please click 'Apply Now' to submit your resume today, and thank you for your interest in Bags, Inc. !

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