at Circle K
Posted on Oct. 3, 2016
The Assistant Manager serves as a direct support person for Store Manager. He/she is fully trained in all areas of store operations. The Assistant manager position was developed to ensure that policies, and procedures, especially those relating to customer service and daily store operations, are adhered to in the store manager’s absence. Improve customer service by staffing the stores with trained, quality individuals during hours when the store manager is not in the store. The Assistant Manager supports the company goals by focusing on personal/professional accountability, customer service and work efficiency.
ESSENTIAL JOB FUNCTIONS:
In addition to all store associate job requirements, the Assistant Manager must meet the following requirements.
Experience in retail sales preferred
Legally authorized to work in the United States
Reliable transportation to and from the store
Ability to communicate (orally and in writing) in English
Ability to assist to supervise, train and perform all duties of customer service associate and assistant manager
Ability to work varying and non-traditional shifts within a store whose hours of operation could be 24/7. Work schedules may vary as to the days of the week and /or hours of the day based on business need
Ability to follow written and oral instructions pertaining to all policies and procedures of store operations
Assist store manager to recruit, interview, select, train and retain positive, enthusiastic employees, ensuring excellent customer service
Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well- maintained based on established Company standards
Schedule (in absence of store manager) employees within Company guidelines to maximize customer service, sales and maintain store image
Assist to develop, coach employees and utilize the progressive documented discipline procedures to encourage promotional, professional and developmental opportunities
Ensure a safe workplace, train and ensure compliance on safety/food safety procedures and promote safety awareness
Assist in monitoring workplace environment to assure legal and regulatory compliance
Follow and ensure compliance with Company loss prevention and safety procedures including but not limited to , following the Company’s ‘Five-Minute Incident Notification Rule,’ wearing of protective gear for safety purposes, among others
Ensure store cleanliness by conducting store walks and following up with employees to address concerns and counsel as necessary
Ensure property meets Circle K’s image standards
Maintain property and equipment to ensure associates/customers have a safe and pleasant working/shopping environment
Maintain and assist in training so mystery shops are consistent with standards/expectations
Follow vendor check-in procedures
Follow daily gasoline procedures including changing gas prices, accurate stick readings, competitive gas surveys, and spill procedures
Page 1 of 2
Make daily bank deposits consistent with policy and processes
Maintain merchandise, gasoline and cash shortages to acceptable levels
Assist in maintaining labor hours within budgeted guidelines.
Complete all paperwork and submit information to the corporate office in a timely manner.
Prepare cash deposit and ensure proper cash handling
Prepare and transmit store orders using appropriate methods and processes.
Conduct shift audits on identified products.
View DVR per standards and expectations
Protect confidential information (i.e. wages, personnel information, company records)
Control and protect store keys and operation codes.
Ensure proper time-keeping of all associates
This is not an exhaustive list of job duties and functions of this position. Associates may be required to perform other duties as assigned.
Honest and friendly.
High School diploma or equivalent education.
Experience in retail sales preferred.
Possess a valid Driver’s License and have reliable transportation.
Ability to work varying schedules (24/7 operation-ability to work any shift)
Ability to communicate (orally and in writing)
Ability to manage a store in the absence of the store manager
Work with minimum direction and in absence of store manager
Ability to be at work on time as scheduled
Occasionally lift and/or carry up to 50lbs from the ground to waist
Occasionally lift and/or carry up to 30lbs from the ground to overhead
Push and pull with arms up to a force of 20lbs (i.e. utilizing a hand truck)
Ability to climb a ladder to store or retrieve materials, place and/or replace signage
Stoop, squat, and kneel
Exposure to extreme hot or cold temperatures
Reach overhead and grasp objects
Sit for extended periods of time (entire shift)
Stand/walk for extended periods of time (entire shift)
Operate computer keyboard for data entry (manual dexterity)
Ability to communicate (orally and in writing)
Ability to work alone
Be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Bend and twist at the waist
Grasp, reach and manipulate objects with hands for entire shift.
Be exposed to occasional noise
The physical requirements described herein are essential functions of this job. The Company complies with all federal, state, and local laws concerning the employment of persons with disabilities, including providing reasonable accommodation to qualified individuals with a disability so they can perform the essential functions of a job unless doing so creates undue hardship.
OPERATION OF EQUIPMENT
Efficiently perform multi-function operations of all store equipment (included but not limited to) fuel pumps, measure fuel tank levels, etc.
Maintain property and equipment to ensure customers and associ