Assistance Coordinator - Call Center

at On Call International

Orlando, FL

Posted on Oct. 4, 2017


Full Time


$14.50– $15.50 Hourly

Exciting opportunity -- expanding our team in North Orlando at our World Class Call Center that is providing medical, security, and travel customer support and assistance!

*Meet our Hiring Managers in person.
*Visit us on Tuesday October 10 from 10:00 am to 2:00 pm.
*Click Apply now for the location address.

Our Assistance Coordinators are the core support for On Call’s customers! No work day will be the same as you will be responsible for coordinating various medical and travel assistance for our customers. Our fast-paced, high-energy and multi-lingual team of Assistance Coordinators work around the clock to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses.

On Call International, a member of the Tokio Marine group of companies, is a leading provider of customized medical, security, and travel assistance programs for international business, leisure, students, and anyone traveling away from home. Our fast-paced, high-energy and multi-lingual team of Assistance Coordinators work around the clock to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses.

Tokio Marine HCC is concerned for the health and welfare of its employees and is committed to making available a comprehensive benefit program that includes:
• Medical, Dental and Vision Coverage
• Life Insurance
• Paid Time Off (PTO) Program
• Retirement Benefits
• Employee Recognition Program
• Educational Assistance Program
• Employee Assistance Program

Education requirements• High school diploma or equivalent

Experience requirements• Up to two years of relevant experience
• Experience in travel industry, insurance claims processing, and foreign language skills is preferred.

Qualifications• Professional and outgoing demeanor
• Experience in a customer service environment is preferred
• Possess superior problem solving, multi-tasking, time management, and organizational skills
• Must be available to work flexible hours
• Have the ability to learn and apply basic knowledge of principles, practices, and procedures
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Strong organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)
• Must be able to pass a background check and drug screen

Responsibilities• Develop a knowledge base in order to explain necessary information clearly and ensure that the customer fully understands the assistance On Call provides
• Communicate with customers in a personalized, informative, courteous and diplomatic manner in order to build a strong relationship
• Receive and process all domestic and international inbound customer requests for medical or travel assistance or other On Call services
• Initiate outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries
• Reach a resolution that meets the customer’s expectations with a high level of responsiveness and efficiency

Work hoursOn Call International is open 24/7 and we offer a 40-hour work week:
• Four Days per week, 10 Hours per day - 3 Days Off
• Shift Differential for Nights or Weekend Shifts
• Quarterly shift bids to change schedules
• Overtime is available throughout most of the year

*Meet our Hiring Managers in person.
*Visit us on Tuesday October 10 from 10:00 am to 2:00 pm.
*Click Apply now for the location address.

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

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