at Tech Data
Posted on Apr. 14, 2017
Full Time, Part Time
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This position is responsible for processing transactions pertaining to designated Vendor / Accounts for specific product lines. Support for vendor specific questions via phone or e-mail. Acts as an expert resource for information and guidance on Vendor Partners’ products and marketing programs. Able to leverage knowledge of Vendor Partners and Tech Data’s internal resources to provide resolution or escalation to appropriate working party
Essential Duties & Responsibilities Required:
Responsible for administration of Inbound Emails
Prepares email quote and promo requests, bids and special pricing
Responsible for administration of Customer Inbound Calls
Prepares and provides pricing
Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level
Provides order resolution
Enters order in system to ensure order placement is completed
Supports customer questions on vendor programs and promotions
Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors
Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up.
Provides data in support of forecasting activities
Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.
Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities.
Releases systemic order holds
Continuing contact with the customer in support of post sales order resolution
May attend Tech Data events or visit customer sites as needed to promote designated vendor products.
Performs other additional duties as assigned.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Builds solid, effective working relationships with others.
Constructively works under stress and pressure when faced with high workloads and deadlines.
Answers phone and greet public in a friendly and courteous manner.
Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
Adjusts readily to change and adapt as needed.
Able to sit for long extended periods.
Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Maintains a positive attitude in the face of criticism, rejection, or failure.
Provides courteous, timely service when addressing customer questions and concerns.
Qualifications, Required Knowledge Skills & Abilities and Working Conditions:
Previous Experience (Years & Type): 0-2 years experience
Travel:Less than 10%
Professional, office environment.
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