Account Representative

at COACH

Jacksonville, FL

Posted on Sep. 12, 2017


Full Time

Meet our Hiring Managers in person.

Visit us on September 19, 2017 from 10AM to 2PM.

Click Apply now for the location address.


Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience.

At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive

Purpose of Role

Manage order flow and service requests in order to meet business unit’s objectives. Effectively communicate with internal and external Coach Business partners.

Order Management Activities
•Manage orders through the process from the time of receipt to the time of shipment
•Review orders to ensure accuracy in product assortment, pricing, forecasted quantity (allocations) and scheduled ship dates.
•Communicate order status and execute order changes based upon business direction
•Liaison between warehouse operations, the account and/or internal stakeholders to solve any issues related to order processing

Reporting / Analysis Activities
•Responsible for assigned accounts’ reporting which may include but is not limited to order status, shipments, fill rate, sales dollars, and returns
•Utilizes SAP and reporting tools to proactively manage orders
•Provide post shipment support and assist in research as needed for shortages, overages returns and other claims.
•Provide daily activity report(s) as needed by the business, leadership and/or account

Customer Service Activities
•Resolve internal/external customer inquiries at the time of contact.
•Proactively communicate issues pertaining to his/her account.
•Perform SAP User Acceptance Testing [UAT] on system enhancements and provide feedback
•Perform other duties as needed.


The accomplished individual will possess…
•High school diploma required
•3 years of work experience in customer service, order management, supply chain or related field.
•Proficient in Microsoft Suite (Excel, Word)
•Demonstrated verbal and written communication skills
•Ability to work on an individual level as well as a team environment.
•Assertiveness and sound judgment balancing both business and customer focus.
•Detailed orientated and organized with ability to multi-task.
•Ability to make timely and effective decisions
•Ability to adjust to competing and shifting priorities



An outstanding professional will have…
•College degree
•More than 3 years of work experience in customer service, order management, supply chain or related field.
•Understanding of export documentation and logistics a plus
•Knowledge of SAP a plus

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law.

Meet our Hiring Managers in person.

Visit us on September 19, 2017 from 10AM to 2PM.

Click Apply now for the location address.

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